Frequently Asked Questions (FAQ)

Frequently Asked Questions

How long should I expect to wait for my order to arrive?
90% of our orders now ship within 24 hours of placement!
What is your policy on cancellations and returns?
Cancellations are allowed before an order ships, at a 20% restocking fee. Returns are allowed only for manufacturer's defects.
How does sizing work for your collars?
Our sizing system is like this (unless otherwise noted): Size 8 will fit a pet's neck from 4"-6" Size 10 will fit a neck size from 6"-8" Size 12 fits necks from 8"-10" And so on.
Have a question that you can't find an answer for here?
Contact us anytime via e-mail at First Rate Pet Supplies
U.S. Shipping Rates: 

Orders Between $0 and $49.99 - $4.99 
Orders Between $50 - $99.99 - $6.99
Orders Between $100-$149.99 - $9.99
Orders Between $150-$199.99 - $14.99
Orders Between $200-$249.99 - $19.99
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